Delivery Policy

We deliver to addresses across Ghana and select international locations. If your area is not available at checkout, please contact us and we will do our best to arrange a solution.

Orders are processed within 1–2 business days after payment confirmation. During peak periods, launches, or promotions, processing may take up to 3 business days.

Standard delivery: 1–2 days.

Express delivery: Where available, orders arrive within 1 hour – 10 hours. Availability is shown at checkout.

International delivery: 3–12 working days depending on the destination and customs processing.

Delivery fees are calculated based on your location and the weight of your order. The exact cost is shown at checkout before payment. We may offer free shipping promotions from time to time, which will be advertised on the site.

Once your order is dispatched, you will receive a tracking number via email or SMS if your delivery provider supports tracking. You can also contact us for delivery updates.

Please ensure your delivery address and contact number are complete and accurate. Bernice's Glow is not responsible for delays or failed deliveries caused by incorrect addresses provided by the customer.

If your order is delayed, damaged, or lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the delivery partner to resolve the issue as quickly as possible.

If a package is returned to us because it was not claimed, we will contact you to arrange re-delivery. Additional shipping fees may apply.