Refund & Returns Policy

You may request a return within 7 days of receiving your order. Items must be unused, unopened, and in their original packaging with all seals intact. We reserve the right to refuse returns that do not meet these conditions.

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened or used skincare and cosmetic products
• Products with broken safety seals
• Items purchased on clearance or marked as final sale
• Gift cards and promotional items

If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or a full refund at no extra cost.

To start a return, contact us via email or WhatsApp with your order number and reason for return. Once approved, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

If you received the wrong item or would like a different variant of the same product, contact us within 7 days of delivery. Exchanges are subject to availability.

If you have not received your refund after 10 business days, please contact your payment provider first, then reach out to us and we will investigate.